A few weeks back I was at a Family Business, a sporting goods shop, their core business is firearms. This small business is a focused on customer satisfaction. They have a series of key questions for buyers, first time buyers: What is the intended use? Set a budget New or Used Size/type Caliber How does [Continue Reading]
Open Doors and Unintended Consequences
Family owned businesses need to be cautious of unintended consequences. Often a shoot from the hip great idea has many, many ramifications. In the social sciences, unintended consequences are outcomes that are not the ones foreseen and intended by a purposeful action. The term was popularized in the twentieth century by American sociologist Robert K. Merton Unintended consequences can [Continue Reading]