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You are here: Home / Archives for Continuous Improvement / Strategy

Strategy: Start At The END

March 12, 2012 By HRB Family Business Consulting 1 Comment

“One of the best starting points for a strategy session is at the end of it. I’m talking about more than the objective, but what the experience will be for customers and employees.” — Paul Williams

Strategy: Start at the end. A strategy is a plan of action designed to achieve a vision. Paul Williams is the Founder of Idea Sandbox, a self-described Barnstormer, Creative Problem Solver, Retail Marketing Crackerjack and Writer. Recently Paul wrote, “One of the best starting points for a strategy session is at the end of it. [Continue Reading]

Filed Under: Continuous Improvement, Strategy Tagged With: business strategy, customer experience, customer experience management, customer relationship management, Customer Service, customers, family business consulting, marketing, marketing plan, paul williams, relationship marketing, sales, setting goals, strategic management, strategy, vision

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