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Strategy: Start At The END

March 12, 2012 By HRB Family Business Consulting 1 Comment

“One of the best starting points for a strategy session is at the end of it. I’m talking about more than the objective, but what the experience will be for customers and employees.” — Paul Williams

Strategy: Start at the end. A strategy is a plan of action designed to achieve a vision. Paul Williams is the Founder of Idea Sandbox, a self-described Barnstormer, Creative Problem Solver, Retail Marketing Crackerjack and Writer. Recently Paul wrote, “One of the best starting points for a strategy session is at the end of it. [Continue Reading]

Filed Under: Continuous Improvement, Strategy Tagged With: business strategy, customer experience, customer experience management, customer relationship management, Customer Service, customers, family business consulting, marketing, marketing plan, paul williams, relationship marketing, sales, setting goals, strategic management, strategy, vision

Customer Service. Customer Service? Customer Service!!!

February 13, 2012 By HRB Family Business Consulting Leave a Comment

There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]

Filed Under: Customer Service Tagged With: business, continuous improvement, customer centric, Customer Service, customers, family business consulting, management, process management, sales, sales managers, service service, trust

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