Customer Service — Loyalty needs to be earned constantly; it can evaporate with one bad experience. “9 out 10 “loyal” customers will leave after one problem” A recent survey showed the following 89 percent of customers will say they are loyal, but only 29 percent of those customers then add that they would remain loyal [Continue Reading]
“Delivering Happiness” Through Better Business Culture
Does your small business deliver WOW service? Does it embrace and drive change? Does your family business make you adventurous, open minded and creative? Does your closely held business create fun, pursue growth and learning? Are you passionate, open, and communicative; [column width=”46%” padding=”4%”] believe in Teams and Family? Do you understand that companies with [Continue Reading]