Family Business Consulting by HRB

Free Consultation by HRB Family Business Consulting
  • Home
  • About
    • About
    • Press
  • Blog
  • Family Business Experience
  • Contact
  • The Word
    • Dictionary
You are here: Home / Archives for Customer Service

Customer Service. Customer Service? Customer Service!!!

February 13, 2012 By HRB Family Business Consulting Leave a Comment

There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]

Filed Under: Customer Service Tagged With: business, continuous improvement, customer centric, Customer Service, customers, family business consulting, management, process management, sales, sales managers, service service, trust

Customer Service — 81% Believe Small Firms Do It Better

August 22, 2011 By mco Leave a Comment

Why does customer service matter? An August American Express survey showed the average American is shaking off the recession, it also found that 70 percent of consumers are willing to spend an average of 13 percent more with companies they believe provide excellent customer service. This figure is up substantially from 2010, when 58 percent [Continue Reading]

Filed Under: Customer Service Tagged With: Customer Service, new opportunities, small business

“Delivering Happiness” Through Better Business Culture

June 20, 2011 By mco Leave a Comment

Does your small business deliver WOW service? Does it embrace and drive change? Does your family business make you adventurous, open minded and creative? Does your closely held business create fun, pursue growth and learning? Are you passionate, open, and communicative; [column width=”46%” padding=”4%”] believe in Teams and Family? Do you understand that companies with [Continue Reading]

Filed Under: Customer Service Tagged With: company culture, Customer Loyalty, Delivering Happiness, loyalty relationship marketing, WOW factor, Zappos

Customer Service – A Compass will help the Team find their way

March 18, 2011 By mco Leave a Comment

Having and executing a plan are key puzzle pieces linked to solid metrics and great communication. A Compass will help the Team find their way. In John Grissom’s The Client, attorney Reggie Love wears a compass around her neck. A recovering alcoholic and pill user, Love explains, “So I’ll never lose my way again.” Success [Continue Reading]

Filed Under: Customer Service Tagged With: Customer Service, marketing, strategic planning

Welcome to HRB & Associates!

HRB & Associates is a strategic consulting firm focusing on Family Owned, Privately Held, Small to Mid-cap firms. Our clients come to us for a variety of reasons:
• They are frustrated with their Teams ability to produce year over year profitability.
• They are concerned with their ability to manage talent and succession plan.
• They are fed-up with year over year cost increases.

Our clients will tell you, HRB helped us make money, save money and build better Teams.

There is "no charge for an initial consultation. If I can't help you I will find someone who will."

— Bernie Scibienski

Connect with HRB

To see my LinkedIn profile, click here:

Bernie Scibienski

Plan Your Business

HRB_busmtg_wordcloud_250
 
We start with an assessment, metrics and performance. We believe that strategic planning, succession planning and Human Resource Management are results of understanding where we are, where we want to go and a metric driven approach to getting there.
 
Hoshin Kanri or Policy Deployment is what’s accomplished by linking the business plans to results.

Our expertise includes:

• Business Assessment
• Performance Management
• Organizational Planning
• Business Services
• Technology Services
• Benefits Management
• Risk Mitigation
• Government Compliance

Contact HRB for a free assessment and introduction to our business consulting services.

Subscribe via Email

Enter your email address to receive my latest business information by email.

Follow HRB on Twitter

My Tweets

Copyright © 2023 · HRB Family Business Consulting • Site by Media Café Online

 

Serving clients in — | Michigan | Genesee County | Ann Arbor | Flint | Grand Blanc | Fenton | Lapeer | Durand | Linden | Hartland | Frankenmuth | Birch Run | Flushing | Brighton |

| Grand Rapids | Holland | Muskegon | Bay City | Midland | Saginaw | Swartz Creek | Burton | Clio | Davison |

 

Loading Comments...