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You are here: Home / Archives for Custom Service

Are you a Family Business who believes Customer Service requires a lot more than lip service?

August 16, 2013 By HRB Family Business Consulting 1 Comment

Customer service is a circle. Connect with the client, Involve the client, Respond to the client, Communicate with the client, Listen to the client, Evolve with the client.

Turning and turning in the widening gyre
 The falcon cannot hear the falconer; 
Things fall apart; the centre cannot hold Irish poet William Butler Yeats composed and published The Second Coming in 1919. Some think the poem speaks of loose cannons, falcons that don’t listen. Some think the writer was speaking of revolution and the [Continue Reading]

Filed Under: Custom Service, Employee Culture Tagged With: Customer, Customer Service, Electronic Commerce, Managing Customers, Service Customer, Superior Customer

“Happiness depends upon Ourselves”

September 12, 2011 By mco Leave a Comment

Value has many meanings in Webster’s. It can be the monetary worth, fair exchange, numerical quantity or the length of a note. My old friend Chris from New Jersey often said, “Price is what ya pay, value is what ya get!” In business and in life one of our goals must be the creation of [Continue Reading]

Filed Under: Custom Service Tagged With: creating value, Customer Service, happiness

Customer Service

August 29, 2011 By mco Leave a Comment

Customer Service — Loyalty needs to be earned constantly; it can evaporate with one bad experience. “9 out 10 “loyal” customers will leave after one problem” A recent survey showed the following 89 percent of customers will say they are loyal, but only 29 percent of those customers then add that they would remain loyal [Continue Reading]

Filed Under: Custom Service Tagged With: Customer Loyalty, Customer Service

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