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You are here: Home / Archives for Employee Culture

Are you a Family Business who believes Customer Service requires a lot more than lip service?

August 16, 2013 By HRB Family Business Consulting 1 Comment

Customer service is a circle. Connect with the client, Involve the client, Respond to the client, Communicate with the client, Listen to the client, Evolve with the client.

Turning and turning in the widening gyre
 The falcon cannot hear the falconer; 
Things fall apart; the centre cannot hold Irish poet William Butler Yeats composed and published The Second Coming in 1919. Some think the poem speaks of loose cannons, falcons that don’t listen. Some think the writer was speaking of revolution and the [Continue Reading]

Filed Under: Custom Service, Employee Culture Tagged With: Customer, Customer Service, Electronic Commerce, Managing Customers, Service Customer, Superior Customer

Innovation, Recognition all come from the Culture

September 26, 2012 By HRB Family Business Consulting Leave a Comment

. “When I worked for you, I thought I was Superman.” I have occasionally reflected on why that was. Not sure I know all the answers, but the things I do know are that the environment were real, the energy was high, and the crap was low.” A friend shared that he had actually received [Continue Reading]

Filed Under: Employee Culture, Family Owned Business Tagged With: business consulting, culture, culture of innovation, Customer Service, energy, hsieh, innovation, productivity, small business consulting, tony hsieh, zappos.com

Owners, Employees, Customers and Company Culture

September 19, 2012 By HRB Family Business Consulting Leave a Comment

. Why are you in business? Does your company culture reflect the owner’s values, inspire employees and satisfy customers’ needs? During a recent discussion about the new iPhone 5, a friend asked our group, ‘why Apple is in business’? A business is an activity that provides goods or services to consumers for the purpose of [Continue Reading]

Filed Under: Employee Culture, Family Owned Business Tagged With: apple computer, apple inc., business consulting, business models, company culture, culture matters, family business, increase market share, market share, small business, steve jobs, steve wozniak

Innovation and Culture Inexorably Linked

February 6, 2012 By HRB Family Business Consulting 2 Comments

Innovation and Culture, Culture and Innovation maybe permanently, inexorably linked. Like the age-old riddle about silence–which expires the moment you say its name

Filed Under: Employee Culture, Innovation Tagged With: bulldog drummond, costco, culture, culture change, design, economics, electronic arts, family business, family business consulting, innovation, knowledge, management consulting, permanently, riddles, science

Momentum: John Maxwell, Heisenberg and Isaac Newton – Lets Put ‘Mo’ in the Driver’s Seat!

January 12, 2012 By HRB Family Business Consulting Leave a Comment

It takes a leader to create momentum to boost employee morale. Others catch it. Momentum is heat.

Filed Under: Continuous Improvement, Effective Business, Employee Culture, Family Owned Business Tagged With: armed forces, classical mechanics, employee morale, family business consulting, introductory physics, kerri strug, mass, mechanics, momentum, morale, newton's laws of motion, physics, quantum mechanics, sports

Happiness Depends On Ourselves – Seize The Power Of The Issue And Go With The Flow!

December 6, 2011 By mco Leave a Comment

waves

Autotelic vs. Entropic Over 2300 years ago Aristotle wrote that more than anything else, men and women seek happiness. “Happiness depends on ourselves.” More than any other philosopher, Aristotle enshrines happiness as a central purpose of human life and a goal in itself. One idea is to seek and find your sweet spot, your overlap. [Continue Reading]

Filed Under: Effective Business, Employee Culture Tagged With: aristotle, autotelic, energy, ethics, happiness, human behavior, human life, key performance indicators, overlap, personal life, philosophy, purpose, sweet spot, venn diagram, venn diagrams, virtue

Company Culture – A Thousand Roads Lead Man Forever Towards Rome

November 21, 2011 By mco Leave a Comment

Mission, Involvement, Consistency and Adaptability

All roads lead to Culture. A company’s culture might be described as a system. A system designed to provide the tools for people to continually improve their work. The etymology of the modern “culture” has a classical origin. In English, the word “culture” is based on a term used by Cicero, in his Tusculan Disputations, [Continue Reading]

Filed Under: Employee Culture Tagged With: business, challenge of execution, company culture, Consistency, creation, culture, employee culture, employee involvement, integrity, management, positive psychology, psychology, rome, vision

Why Culture Matters

July 5, 2011 By mco Leave a Comment

There is a connection between the progress of a society and progress in the arts! The age of Pericles was also the age of Phidias. The age of Lorenzo de’ Medici was also the age of Leonardo da Vinci. The age of Elizabeth was the age of Shakespeare!” Culture Matters! Did you ever wonder why, [Continue Reading]

Filed Under: Employee Culture Tagged With: business culture, culture matters

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HRB & Associates is a strategic consulting firm focusing on Family Owned, Privately Held, Small to Mid-cap firms. Our clients come to us for a variety of reasons:
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