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Customer Service. Customer Service? Customer Service!!!

February 13, 2012 By HRB Family Business Consulting Leave a Comment

There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]

Filed Under: Customer Service Tagged With: business, continuous improvement, customer centric, Customer Service, customers, family business consulting, management, process management, sales, sales managers, service service, trust

Welcome to HRB & Associates!

HRB & Associates is a strategic consulting firm focusing on Family Owned, Privately Held, Small to Mid-cap firms. Our clients come to us for a variety of reasons:
• They are frustrated with their Teams ability to produce year over year profitability.
• They are concerned with their ability to manage talent and succession plan.
• They are fed-up with year over year cost increases.

Our clients will tell you, HRB helped us make money, save money and build better Teams.

There is "no charge for an initial consultation. If I can't help you I will find someone who will."

— Bernie Scibienski

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Bernie Scibienski

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We start with an assessment, metrics and performance. We believe that strategic planning, succession planning and Human Resource Management are results of understanding where we are, where we want to go and a metric driven approach to getting there.
 
Hoshin Kanri or Policy Deployment is what’s accomplished by linking the business plans to results.

Our expertise includes:

• Business Assessment
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