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You are here: Home / Archives for continuous improvement

The Real Work and Great Journey of Continuous Improvement

November 26, 2012 By HRB Family Business Consulting Leave a Comment

It may be that when we no longer know what to do We have come our real work, and that when we no longer know which way to go we have come to our real journey. The mind that is not baffled is not employed. The impeded stream is the one that sings. The real [Continue Reading]

Filed Under: Continuous Improvement Tagged With: continuous improvement, family business consulting, Real Work

It’s About Direction, Not Perfection

April 23, 2012 By HRB Family Business Consulting 1 Comment

  No effort is insignificant. By merely making a choice and pursuing an action, you can have an impact. Sure you might fail (at first), you might not be heard (at first), but you, your company, your world, your universe will be different because you took action. You moved forward on a new idea, workflow, [Continue Reading]

Filed Under: Continuous Improvement Tagged With: business process management, continuous improvement, continuous improvement process, edwards deming, family business consulting, improvements, information technology management, ishikawa diagram, kaizen, kaoru ishikawa, management, management process, process management, processes, product management, quality management

The Choreography of Sales Service – Should You Underpromise And Overdeliver?

April 9, 2012 By HRB Family Business Consulting Leave a Comment

Customer Service graphic

. “We provide solutions.” Sound familiar, this is what our business is based on; what many business are based on, we all provide services. Today, the service sector’s share of the U.S. economy has risen to roughly 80 percent. Being a service business is complex, complicated and it’s on a continuum; customer’s expectations increase with [Continue Reading]

Filed Under: Continuous Improvement, Family Owned Business, Process Management Tagged With: advanced product quality planning, bill hybels, business, continuous improvement, Customer Service, family business consulting, hrb, ken blanchard, low cost airlines, management, marketing, patrick lencioni, service, service businesses, services sector, southwest airlines, united airlines, willow creek community church

Customer Service. Customer Service? Customer Service!!!

February 13, 2012 By HRB Family Business Consulting Leave a Comment

There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]

Filed Under: Customer Service Tagged With: business, continuous improvement, customer centric, Customer Service, customers, family business consulting, management, process management, sales, sales managers, service service, trust

Continuous Improvement Is An Evolution

January 30, 2012 By HRB Family Business Consulting Leave a Comment

. Continuous Improvement is most successful through incremental, continual steps rather than giant leaps; it’s an evolution. Louis L’Amour has been called American’s storyteller. Louis L’Amour is to westerns what Stephen King is to horror and Danielle Steel is to romance novels. One of the most prolific and popular authors in the world, L’Amour began [Continue Reading]

Filed Under: Business Planning, Change Management, Continuous Improvement Tagged With: actions, attitudes, business culture, business evolution, continual improvement, continuous improvement, continuous improvement process, family business consulting, human psychology, louis l'amour, management, processes, swot analysis

Strategic Imagination And Innovation – “For Every IPOD There’s Two Pairs of MC Hammer Pants”

November 30, 2011 By mco Leave a Comment

How can we overcome any negative effects that our biases play on our decision making? There are three keys that will unlock the doorway to get out of these traps. •Imagination •Creativity •Innovation

Strategic Imagination Recently I had a chance to catch up with a lifelong friend; he was just finishing a project halfway around the world for a very large firm. My buddy has always been a little “out there”; I remembered years ago when we were travelling together on business, he went to stretch his legs [Continue Reading]

Filed Under: Innovation Tagged With: continuous improvement, imagination, imaginations, innovation, peter, planning, strategic, strategic decision, strategic planning

Kiss Today Goodbye And Point Me Towards Tomorrow

November 7, 2011 By mco Leave a Comment

Some firm’s fiscal years start in November. Some firm’s fiscal years start in January. Every small business or family business must start each year as if it’s the first time. With the start of each new fiscal year we must begin again. “Book a Sale — Save a Buck” no resting on laurels; the first [Continue Reading]

Filed Under: Family Owned Business Tagged With: business growing pains, continuous improvement, performance planning

“Seeing around corners”

October 24, 2011 By mco Leave a Comment

Recently I read a white paper, “Machiavelli’s The Prince Meets Sun Tzu” that made me consider statesmanship and negotiation rather than war. Sun Tzu said, every battle is won or lost before it’s every fought. Battles are won or lost in the preparation. Seeing around corners is all about preparation. Preparation requires skill, skills we [Continue Reading]

Filed Under: Business Planning, Continuous Improvement Tagged With: continuous improvement, leadership style, organizational culture, planning

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