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You are here: Home / Archives for trust

Customer Service. Customer Service? Customer Service!!!

February 13, 2012 By HRB Family Business Consulting Leave a Comment

There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]

Filed Under: Customer Service Tagged With: business, continuous improvement, customer centric, Customer Service, customers, family business consulting, management, process management, sales, sales managers, service service, trust

People, Process and Profit

May 16, 2011 By mco Leave a Comment

People, Process and Profit - HRB Family Business Consulting

This week let’s take a few minutes and talk about 3Ps; People, Process and Profit. “Profit is not the proper end and aim of management — it is what makes all of the proper ends and aims possible.” — David Packard, cofounder of Hewlett-Packard A number of writers want to discuss people, process and technology. [Continue Reading]

Filed Under: Effective Business Tagged With: communication, family business process, trust

Employee Culture And The Big ‘MO’ — motivation

April 18, 2011 By mco Leave a Comment

Culture in a company is everyone working together respectfully. The Big ‘MO’ — motivation to transformation-success is a cultures best friend. Sometimes we need to pump the brakes and remember when we talk about improving the culture through: • Mission clarity • Employee commitment • Fully empowered employees • High integrity workplace • Strong trust [Continue Reading]

Filed Under: Employee Culture Tagged With: employee culture, leadership, maslow, trust

Matter of Trust

January 22, 2011 By mco 1 Comment

A few months ago a friend’s dad passed away. He was a talented guy, the entrepreneur’s entrepreneur! He had started a number of businesses and made a boat full of money. He was athletic, gregarious, the life of any party, generous and giving to his church and community. Besides my friend there were four other [Continue Reading]

Filed Under: Governance Practices, Life and Business, Succession Planning Tagged With: family business generational transition, leadership style, trust

Juggle to win

December 3, 2010 By mco Leave a Comment

Deborah Frances Tannen is an American academic and professor of linguistics at Georgetown University in Washington, D.C. She has been the McGraw Distinguished Lecturer at Princeton University and was a fellow at the Center for Advanced Study in the Behavioral Sciences following a term in residence at the Institute for Advanced Study in Princeton, NJ. [Continue Reading]

Filed Under: Effective Business Tagged With: balance, continuous improvement, multitasking, trust

Welcome to HRB & Associates!

HRB & Associates is a strategic consulting firm focusing on Family Owned, Privately Held, Small to Mid-cap firms. Our clients come to us for a variety of reasons:
• They are frustrated with their Teams ability to produce year over year profitability.
• They are concerned with their ability to manage talent and succession plan.
• They are fed-up with year over year cost increases.

Our clients will tell you, HRB helped us make money, save money and build better Teams.

There is "no charge for an initial consultation. If I can't help you I will find someone who will."

— Bernie Scibienski

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We start with an assessment, metrics and performance. We believe that strategic planning, succession planning and Human Resource Management are results of understanding where we are, where we want to go and a metric driven approach to getting there.
 
Hoshin Kanri or Policy Deployment is what’s accomplished by linking the business plans to results.

Our expertise includes:

• Business Assessment
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• Organizational Planning
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