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You are here: Home / Archives for Continuous Improvement / Process Management

The Tipping Point

August 26, 2018 By HRB Family Business Consulting Leave a Comment

Tipping-Point

According to Gladwell, the tipping point is the moment at which “an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire..” Recently, HRB was engaged by an ESOP. An employee stock ownership company (ESOP) is an employee-stock owner program that provides a company’s workforce with an ownership interest in the company. [Continue Reading]

Filed Under: Family Owned Business, Process Management

The One Best Way

November 12, 2017 By HRB Family Business Consulting Leave a Comment

Industrial workers grinding in manufacturing plant.

Sunday’s sermon was about the workers and the vineyard, Matthew 20:1-16. “A landowner who went out early in the morning to hire workers for his vineyard. 2 He agreed to pay them a denarius[a] for the day and sent them into his vineyard. 3 “About nine in the morning he went out and saw others standing in [Continue Reading]

Filed Under: Continuous Improvement, Process Management, Production Systems

Things that Get Measured

November 25, 2014 By HRB Family Business Consulting 1 Comment

The next time tells you we don’t make anything anymore in the USA; invite them to a take a foundry tour.

The next time tells you we don’t make anything anymore in the USA; invite them to a take a foundry tour. What gets measured gets done. — Tom Peters A foundry is a factory that produces metal castings. Metals are cast into shapes by melting them into a liquid, pouring the metal in a mold, [Continue Reading]

Filed Under: Continuous Improvement, Process Management Tagged With: Foundry, Iron Foundry, Problem, Root Cause, Root Cause Analysis, Tom Peters

Family Business and Chaos Theory

September 2, 2014 By HRB Family Business Consulting 1 Comment

Chaos Theory ... if we look closely enough at the randomness around us that patterns will start to emerge

  Family Business and Chaos Theory. Our Team continued to work at the family’s manufacturing plant. Improvement is difficult without stability. Do you know anything about the chaos theory? It has to do with fractal mathematics. A fractal is a natural phenomenon or a mathematical set that exhibits a repeating pattern that displays at every [Continue Reading]

Filed Under: Family Owned Business, Process Management Tagged With: business consulting, Chaos Theory, Eliyahu M. Goldratt, family business, Patterns, process management, Process Stability, Process Variation, The Goal

Driftwood, Spalding and FMEAs

August 13, 2012 By HRB Family Business Consulting Leave a Comment

Design For Manufacturing . Otis T. Driftwood and Captain Jeffrey Spalding were working on a new design. It was late, shirt sleeved and tired, the subject turned to this design and what might go wrong. Otis and the Captain developed an experiment that product designers use to identify possible design failures, what the effects of [Continue Reading]

Filed Under: Continuous Improvement, Innovation, Process Management Tagged With: business consulting, competition designs, design, design for manufacture, family business consulting, finance, FMEA, internal rate of return, IRR, jeffrey spalding, manufacturing, manufacturing process management, mathematical finance, PFMEA and DFMEA, process management, saving money, systems engineering, systems engineering process

The Choreography of Sales Service – Should You Underpromise And Overdeliver?

April 9, 2012 By HRB Family Business Consulting Leave a Comment

Customer Service graphic

. “We provide solutions.” Sound familiar, this is what our business is based on; what many business are based on, we all provide services. Today, the service sector’s share of the U.S. economy has risen to roughly 80 percent. Being a service business is complex, complicated and it’s on a continuum; customer’s expectations increase with [Continue Reading]

Filed Under: Continuous Improvement, Family Owned Business, Process Management Tagged With: advanced product quality planning, bill hybels, business, continuous improvement, Customer Service, family business consulting, hrb, ken blanchard, low cost airlines, management, marketing, patrick lencioni, service, service businesses, services sector, southwest airlines, united airlines, willow creek community church

Hoshin Kanri And Business Process Management (BPM)

February 1, 2012 By HRB Family Business Consulting Leave a Comment

 . Hoshin Kanri is an Eastern phrase. Toyota uses it and translates it as the “point of a compass, the shiny needle that points true North or The Direction.” Key Operating Indicators that are linked and shared are past of a Hoshin System. Everyone in an organization understands that these metrics point the direction we [Continue Reading]

Filed Under: Continuous Improvement, Process Management Tagged With: anticipatory thinking, bpm, Business process, business process management, business process management bpm, family business consulting, hoshin, hoshin kanri, hoshin planning, leadership, management, process management, processes, strategic management, team sport

Process Management Key To Capturing Market Share, Leveraging Changes In Market Conditions

January 23, 2012 By HRB Family Business Consulting Leave a Comment

Can better business process management practices improve your position by making it easier be first-to-market product change/innovation, service or delivery method? Family Businesses surveyed by a major accounting firm shared some interesting observations. One of their observation showed how family firms viewed the demand for their products over the past twelve months, 44% felt the [Continue Reading]

Filed Under: Continuous Improvement, Family Owned Business, Process Management Tagged With: business process management, change marketing, changing, family business, family business consulting, hrb, market share, marketing, marketing change, pizza, process management, processes

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