There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]
People, Process and Profit
This week let’s take a few minutes and talk about 3Ps; People, Process and Profit. “Profit is not the proper end and aim of management — it is what makes all of the proper ends and aims possible.” — David Packard, cofounder of Hewlett-Packard A number of writers want to discuss people, process and technology. [Continue Reading]
Employee Culture And The Big ‘MO’ — motivation
Culture in a company is everyone working together respectfully. The Big ‘MO’ — motivation to transformation-success is a cultures best friend. Sometimes we need to pump the brakes and remember when we talk about improving the culture through: • Mission clarity • Employee commitment • Fully empowered employees • High integrity workplace • Strong trust [Continue Reading]
Matter of Trust
A few months ago a friend’s dad passed away. He was a talented guy, the entrepreneur’s entrepreneur! He had started a number of businesses and made a boat full of money. He was athletic, gregarious, the life of any party, generous and giving to his church and community. Besides my friend there were four other [Continue Reading]
Juggle to win
Deborah Frances Tannen is an American academic and professor of linguistics at Georgetown University in Washington, D.C. She has been the McGraw Distinguished Lecturer at Princeton University and was a fellow at the Center for Advanced Study in the Behavioral Sciences following a term in residence at the Institute for Advanced Study in Princeton, NJ. [Continue Reading]