In 1958, Robert Greenleaf published his essay, “Essentials of Servant Leadership”. The core as explained in the “Essentials” is: “The servant-leader is servant first… Becoming a servant-leader begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from [Continue Reading]
Family Business Scalability. Can You Ramp Up Your Business?
. You have to respect the streak, as your ramp up! Are there patterns for success? Is there a blueprint, a model to help the team migrate your business from entrepreneurial to managerial? Is there formula to insure your accomplishments are scalable? In electronics, scalability is the ability of a system, network, or process, to [Continue Reading]
Customer Service. Customer Service? Customer Service!!!
There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]
Game Theory – Keep Strategic Aim
It’s time to remember: BAS=Book-a-sale • Save a Buck! What’s good for the business is good for the Family. Harvey Mackay, author of The Mackay MBA of Selling in the Real World, is founder and chairman of the Mackay Mitchell Envelope Company. He has written six New York Times bestsellers, including the #1 Swim with [Continue Reading]
Company Culture – A Thousand Roads Lead Man Forever Towards Rome
All roads lead to Culture. A company’s culture might be described as a system. A system designed to provide the tools for people to continually improve their work. The etymology of the modern “culture” has a classical origin. In English, the word “culture” is based on a term used by Cicero, in his Tusculan Disputations, [Continue Reading]
30 Firms That Understand Design And Genius!!!
30 Firms that understand Design and Genius!!! The current issue of Fast Company features Design and 30 companies that get it…. • Apple – Proving that style, specs, and sophistication can work as one. • Burton – Capturing the snowboard lifestyle–with cutting-edge tech. • Viking – Cooking like a pro, with unquestioned good taste. • [Continue Reading]