Time Management- Donner du temps au temp Time in the organization is constant and irreversible. Nothing can be substituted for time. Worse, once wasted, it can never be regained. Everyone has numerous demands on their limited time. Time keeps getting away and we have trouble controlling it. No matter what your position, we cannot stop [Continue Reading]
To Lead is to Serve!
In 1958, Robert Greenleaf published his essay, “Essentials of Servant Leadership”. The core as explained in the “Essentials” is: “The servant-leader is servant first… Becoming a servant-leader begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from [Continue Reading]
Customer Service. Customer Service? Customer Service!!!
There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]
Hoshin Kanri And Business Process Management (BPM)
. Hoshin Kanri is an Eastern phrase. Toyota uses it and translates it as the “point of a compass, the shiny needle that points true North or The Direction.” Key Operating Indicators that are linked and shared are past of a Hoshin System. Everyone in an organization understands that these metrics point the direction we [Continue Reading]
Continuous Improvement Is An Evolution
. Continuous Improvement is most successful through incremental, continual steps rather than giant leaps; it’s an evolution. Louis L’Amour has been called American’s storyteller. Louis L’Amour is to westerns what Stephen King is to horror and Danielle Steel is to romance novels. One of the most prolific and popular authors in the world, L’Amour began [Continue Reading]
Company Culture – A Thousand Roads Lead Man Forever Towards Rome
All roads lead to Culture. A company’s culture might be described as a system. A system designed to provide the tools for people to continually improve their work. The etymology of the modern “culture” has a classical origin. In English, the word “culture” is based on a term used by Cicero, in his Tusculan Disputations, [Continue Reading]