Turning and turning in the widening gyre The falcon cannot hear the falconer; Things fall apart; the centre cannot hold Irish poet William Butler Yeats composed and published The Second Coming in 1919. Some think the poem speaks of loose cannons, falcons that don’t listen. Some think the writer was speaking of revolution and the [Continue Reading]
Innovation, Recognition all come from the Culture
. “When I worked for you, I thought I was Superman.” I have occasionally reflected on why that was. Not sure I know all the answers, but the things I do know are that the environment were real, the energy was high, and the crap was low.” A friend shared that he had actually received [Continue Reading]
The Choreography of Sales Service – Should You Underpromise And Overdeliver?
. “We provide solutions.” Sound familiar, this is what our business is based on; what many business are based on, we all provide services. Today, the service sector’s share of the U.S. economy has risen to roughly 80 percent. Being a service business is complex, complicated and it’s on a continuum; customer’s expectations increase with [Continue Reading]
Strategy: Start At The END
Strategy: Start at the end. A strategy is a plan of action designed to achieve a vision. Paul Williams is the Founder of Idea Sandbox, a self-described Barnstormer, Creative Problem Solver, Retail Marketing Crackerjack and Writer. Recently Paul wrote, “One of the best starting points for a strategy session is at the end of it. [Continue Reading]
Customer Service. Customer Service? Customer Service!!!
There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]
“Happiness depends upon Ourselves”
Value has many meanings in Webster’s. It can be the monetary worth, fair exchange, numerical quantity or the length of a note. My old friend Chris from New Jersey often said, “Price is what ya pay, value is what ya get!” In business and in life one of our goals must be the creation of [Continue Reading]
Customer Service
Customer Service — Loyalty needs to be earned constantly; it can evaporate with one bad experience. “9 out 10 “loyal” customers will leave after one problem” A recent survey showed the following 89 percent of customers will say they are loyal, but only 29 percent of those customers then add that they would remain loyal [Continue Reading]
Customer Service — 81% Believe Small Firms Do It Better
Why does customer service matter? An August American Express survey showed the average American is shaking off the recession, it also found that 70 percent of consumers are willing to spend an average of 13 percent more with companies they believe provide excellent customer service. This figure is up substantially from 2010, when 58 percent [Continue Reading]