It may be that when we no longer know what to do We have come our real work, and that when we no longer know which way to go we have come to our real journey. The mind that is not baffled is not employed. The impeded stream is the one that sings. The real [Continue Reading]
It’s About Direction, Not Perfection
No effort is insignificant. By merely making a choice and pursuing an action, you can have an impact. Sure you might fail (at first), you might not be heard (at first), but you, your company, your world, your universe will be different because you took action. You moved forward on a new idea, workflow, [Continue Reading]
The Choreography of Sales Service – Should You Underpromise And Overdeliver?
. “We provide solutions.” Sound familiar, this is what our business is based on; what many business are based on, we all provide services. Today, the service sector’s share of the U.S. economy has risen to roughly 80 percent. Being a service business is complex, complicated and it’s on a continuum; customer’s expectations increase with [Continue Reading]
Customer Service. Customer Service? Customer Service!!!
There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]
Continuous Improvement Is An Evolution
. Continuous Improvement is most successful through incremental, continual steps rather than giant leaps; it’s an evolution. Louis L’Amour has been called American’s storyteller. Louis L’Amour is to westerns what Stephen King is to horror and Danielle Steel is to romance novels. One of the most prolific and popular authors in the world, L’Amour began [Continue Reading]
Strategic Imagination And Innovation – “For Every IPOD There’s Two Pairs of MC Hammer Pants”
Strategic Imagination Recently I had a chance to catch up with a lifelong friend; he was just finishing a project halfway around the world for a very large firm. My buddy has always been a little “out there”; I remembered years ago when we were travelling together on business, he went to stretch his legs [Continue Reading]
Kiss Today Goodbye And Point Me Towards Tomorrow
Some firm’s fiscal years start in November. Some firm’s fiscal years start in January. Every small business or family business must start each year as if it’s the first time. With the start of each new fiscal year we must begin again. “Book a Sale — Save a Buck” no resting on laurels; the first [Continue Reading]
“Seeing around corners”
Recently I read a white paper, “Machiavelli’s The Prince Meets Sun Tzu” that made me consider statesmanship and negotiation rather than war. Sun Tzu said, every battle is won or lost before it’s every fought. Battles are won or lost in the preparation. Seeing around corners is all about preparation. Preparation requires skill, skills we [Continue Reading]