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You are here: Home / Archives for family business consulting

It’s About Direction, Not Perfection

April 23, 2012 By HRB Family Business Consulting 1 Comment

  No effort is insignificant. By merely making a choice and pursuing an action, you can have an impact. Sure you might fail (at first), you might not be heard (at first), but you, your company, your world, your universe will be different because you took action. You moved forward on a new idea, workflow, [Continue Reading]

Filed Under: Continuous Improvement Tagged With: business process management, continuous improvement, continuous improvement process, edwards deming, family business consulting, improvements, information technology management, ishikawa diagram, kaizen, kaoru ishikawa, management, management process, process management, processes, product management, quality management

Do You Manage From A ‘Big Picture’ Or Details Perspective? Get Ready To Zoom In And Zoom Out!

April 16, 2012 By HRB Family Business Consulting 1 Comment

What is your management style? Do you lead by making balancing complex markets and factors that can impact your business or do you roll up your sleeves and work out the smallest details? A few weeks back there was a TED event at the University of Michigan Flint. TED (Technology, Entertainment and Design) is a [Continue Reading]

Filed Under: Family Owned Business, Leadership, Leadership Style Tagged With: business, business books, business partners, captions, demographics, family business, family business consulting, josh linkner, sandwich generation, the big picture guy, the details guy, zoom in, zoom out

EQ – What Einstein didn’t teach you!

April 10, 2012 By HRB Family Business Consulting Leave a Comment

Have you ever worked with someone who was incredibly smart, but somehow managed to damage relationships and had difficulty working with other people effectively? We have all heard the term “book smarts”, describing someone who might score well on an intelligence test. Different terms are used to describe a person through of as savvy and very [Continue Reading]

Filed Under: Emotional Intelligence, Family Owned Business Tagged With: daniel goleman, emotion, emotional intelligence, emotional intelligence quotient, emotional quotient, empathy, employer, eq, family business consulting, hrb, human behavior, intelligence, intelligence quotient, intelligence tests, labor, popular psychology, positive psychology, psychology, quotient, skill, social psychology

The Choreography of Sales Service – Should You Underpromise And Overdeliver?

April 9, 2012 By HRB Family Business Consulting Leave a Comment

Customer Service graphic

. “We provide solutions.” Sound familiar, this is what our business is based on; what many business are based on, we all provide services. Today, the service sector’s share of the U.S. economy has risen to roughly 80 percent. Being a service business is complex, complicated and it’s on a continuum; customer’s expectations increase with [Continue Reading]

Filed Under: Continuous Improvement, Family Owned Business, Process Management Tagged With: advanced product quality planning, bill hybels, business, continuous improvement, Customer Service, family business consulting, hrb, ken blanchard, low cost airlines, management, marketing, patrick lencioni, service, service businesses, services sector, southwest airlines, united airlines, willow creek community church

Give Time for Time.

April 2, 2012 By HRB Family Business Consulting Leave a Comment

Time Management- Donner du temps au temp Time in the organization is constant and irreversible. Nothing can be substituted for time. Worse, once wasted, it can never be regained. Everyone has numerous demands on their limited time. Time keeps getting away and we have trouble controlling it. No matter what your position, we cannot stop [Continue Reading]

Filed Under: Continuous Improvement, Family Owned Business, Time Management Tagged With: business, color coding, family business consulting, hrb, human behavior, irreversible, management, personal life, planning, substitute, time, time management

Common Wisdom On Team Building With Champs, Not Chumps

March 26, 2012 By HRB Family Business Consulting 1 Comment

Does Your Firm Excel As A Team? Trying to pick a restaurant for an important event a friend shared an interesting insight; the local area had a 5 star rating system. If you had to choose would you select a one or two star? One of my friends has been awarded a large project with [Continue Reading]

Filed Under: Decision-making, Effective Business, Family Business Hiring, Family Owned Business Tagged With: A Team, Building A Team, Building Family, business, commitments, employment, family business consulting, Good Team, grow, hrb, human interest, keys, peter drucker, team, Team Building, teams, teamwork, The Firm, Your Team

To Lead is to Serve!

March 19, 2012 By HRB Family Business Consulting Leave a Comment

In 1958, Robert Greenleaf published his essay, “Essentials of Servant Leadership”. The core as explained in the “Essentials” is: “The servant-leader is servant first… Becoming a servant-leader begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from [Continue Reading]

Filed Under: Family Business, Leadership Tagged With: business, eric kail, family business consulting, greenleaf, leader, leadership, leadership character, management, military leadership, privileging, robert k. greenleaf, servant, servant leader, servant leadership

Strategy: Start At The END

March 12, 2012 By HRB Family Business Consulting 1 Comment

“One of the best starting points for a strategy session is at the end of it. I’m talking about more than the objective, but what the experience will be for customers and employees.” — Paul Williams

Strategy: Start at the end. A strategy is a plan of action designed to achieve a vision. Paul Williams is the Founder of Idea Sandbox, a self-described Barnstormer, Creative Problem Solver, Retail Marketing Crackerjack and Writer. Recently Paul wrote, “One of the best starting points for a strategy session is at the end of it. [Continue Reading]

Filed Under: Continuous Improvement, Strategy Tagged With: business strategy, customer experience, customer experience management, customer relationship management, Customer Service, customers, family business consulting, marketing, marketing plan, paul williams, relationship marketing, sales, setting goals, strategic management, strategy, vision

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Welcome to HRB & Associates!

HRB & Associates is a strategic consulting firm focusing on Family Owned, Privately Held, Small to Mid-cap firms. Our clients come to us for a variety of reasons:
• They are frustrated with their Teams ability to produce year over year profitability.
• They are concerned with their ability to manage talent and succession plan.
• They are fed-up with year over year cost increases.

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We start with an assessment, metrics and performance. We believe that strategic planning, succession planning and Human Resource Management are results of understanding where we are, where we want to go and a metric driven approach to getting there.
 
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