INNOVATION “Innovation is what America has always been about,” President Obama remarked in his recent State of the Union address. It’s hard to disagree, isn’t it? We live in a world dominated by innovative American companies like Apple, Microsoft, Google and Facebook. And even in the face of a recession, Silicon Valley’s relentless entrepreneurs have [Continue Reading]
Family Business Scalability. Can You Ramp Up Your Business?
. You have to respect the streak, as your ramp up! Are there patterns for success? Is there a blueprint, a model to help the team migrate your business from entrepreneurial to managerial? Is there formula to insure your accomplishments are scalable? In electronics, scalability is the ability of a system, network, or process, to [Continue Reading]
Customer Service. Customer Service? Customer Service!!!
There has never been a more important time to be good at the basics! Customer service, service service. The Economy is improving, volumes are up. Our organizations are lean and we must follow the process. Nothing is more important to the long-term health of our business than the trust of our customers, all our customers [Continue Reading]
Innovation and Culture Inexorably Linked
Innovation and Culture, Culture and Innovation maybe permanently, inexorably linked. Like the age-old riddle about silence–which expires the moment you say its name
Hoshin Kanri And Business Process Management (BPM)
. Hoshin Kanri is an Eastern phrase. Toyota uses it and translates it as the “point of a compass, the shiny needle that points true North or The Direction.” Key Operating Indicators that are linked and shared are past of a Hoshin System. Everyone in an organization understands that these metrics point the direction we [Continue Reading]
Continuous Improvement Is An Evolution
. Continuous Improvement is most successful through incremental, continual steps rather than giant leaps; it’s an evolution. Louis L’Amour has been called American’s storyteller. Louis L’Amour is to westerns what Stephen King is to horror and Danielle Steel is to romance novels. One of the most prolific and popular authors in the world, L’Amour began [Continue Reading]
Develop Processes, Production Systems That Validate Each Step Upon Completion
. The sky is the interest of Dr. May. Production systems, the interest of Toyota. Dr. May is an English astrophysicist. Dr. May has a PhD. From the Imperial College, London, his Doctoral Thesis in Astrophysics, was on Interplanetary Dust. He has of Honorary Degrees from the Universities of Hertfordshire, Exeter and John Moore’s, Liverpool. [Continue Reading]
Process Management Key To Capturing Market Share, Leveraging Changes In Market Conditions
Can better business process management practices improve your position by making it easier be first-to-market product change/innovation, service or delivery method? Family Businesses surveyed by a major accounting firm shared some interesting observations. One of their observation showed how family firms viewed the demand for their products over the past twelve months, 44% felt the [Continue Reading]